purchase agreement

Jewelry Return & Refund Policy

Dear Valued Customer,

Thank you for choosing our products. To ensure a smooth shopping experience, please carefully review our return and refund policy before making a purchase.

I. Return & Refund Conditions

1. Eligible Cases:

• Product defects (e.g., breakage, plating peeling, loose gemstones).
• Significant discrepancies from the product description (e.g., design, material, color).
• Incorrect item received (not what you ordered).

1. Non-Eligible Cases:

• Customized or sale items due to personal preference (e.g., color, size).
• Damage caused by improper handling or wear (e.g., accidental impact, misuse).
• Items that have been worn, used, or lack original packaging/tags (non-resalable condition).

II. Return Process

1. Contact Customer Service:

• Notify us within 7 days of delivery via email/live chat with your order number, issue description, and photo/video proof.

1. Review & Approval:

• We will review your request within 48 hours and provide a return address if approved.

1. Ship the Item Back:

• Use a trackable shipping method (return shipping fees: covered by us for defects; borne by customer for non-defects).
• Items must be unused, in original packaging with tags/certificates.

1. Refund/Exchange:

• Refund: Processed within 3-5 business days after approval (original payment method).
• Exchange: Re-shipped within 3 business days after receiving the returned item.

III. Important Notes

• International Orders: Returns must comply with customs regulations; additional fees (if any) are the customer’s responsibility.
• Customized Items (e.g., engravings, special sizes) are final sale unless defective.
• Free gifts must be returned; otherwise, their value will be deducted.

IV. Contact Us

• Email: yishajewelry@gmail.com
• Live Support: Telegram: +8613168784368
• Business Hours: Mon–Fri, 9:00 AM–6:00 PM (UTC+8)

Tip: Verify size, material, and design details before purchasing to avoid returns.

(Note: This policy applies to standard jewelry items. Special products may have specific terms—see product pages for details.)

Key Adaptations:

1. Clarity: Structured bullet points for easy scanning.
2. Legal Precision: Terms like “non-resalable condition” and “final sale” align with international e-commerce standards.
3. Customer Guidance: Emphasizes proactive checks (e.g., size/material) to reduce disputes.
4. Global Readiness: Highlights customs responsibilities for cross-border returns.