INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?
We understand that accuracy between product images and the actual item is crucial for your shopping experience, and we take this very seriously.
All product photos on our site are taken of the actual products we ship—no stock images or edited versions that misrepresent the item. We strive to capture details such as color, size, material, and design under natural or standardized lighting to reflect the real product as closely as possible.
However, please note that minor differences may occasionally occur due to factors like:
  • Screen settings: Colors can vary slightly depending on your device’s display (e.g., monitor, phone) and its calibration.
  • Lighting conditions: While we shoot in consistent lighting, real-world lighting when you receive the product might make colors appear subtly different.
  • Handmade details: For artisanal or handmade items, small variations in craftsmanship (e.g., stitching, patterns) are part of their unique charm and do not affect quality.
Rest assured, these differences are minimal and will never compromise the core functionality, quality, or overall appearance of the product. If you receive an item that significantly differs from the images (e.g., wrong model, major defects), please contact our customer service team immediately—we’ll work to resolve it promptly, including offering returns or replacements as needed.

Your trust matters to us, and we’re committed to ensuring you get exactly what you expect!

Where can I view my sales receipt?
Thank you for your inquiry! On our independent store built with WordPress and WooCommerce, checking your sales receipt is a straightforward process. Here’s how to do it:
  1. Log into your account: Visit the website and click the "My Account" entry at the top of the page. Log in using the email address and password you used when placing your order.
  2. Access your order list: Once logged in, in WooCommerce’s default account dashboard, you’ll find an "Orders" option in the left-hand menu. Click on it to view all your past order records.
  3. Retrieve the relevant receipt: Locate the order for which you need a receipt in the order list, then click the order number to access the details page. On the order details page, you’ll see a button labeled "Invoice" or "Download Receipt" (depending on the theme, it may also appear as "View Order Receipt"). Clicking this button will generate and let you download a PDF receipt with complete information, including the order number, product details, prices, taxes, payment method, and shipping information.
If you placed your order as a guest (without registering an account), the system will automatically send the receipt to the email address you provided when placing the order. You can search your inbox for "Order Receipt" or our website name. If you can’t find it, we recommend checking your spam folder.
How can I return an item?

pls visit：refund and returns policy

Where can I ship my order?
We currently ship to most countries and regions worldwide where standard shipping services are available.

 

To check if your location is eligible, you can:

 

  1. Add items to your cart and proceed to the checkout page.
  2. Enter your shipping address, and our system will automatically verify if delivery is available to your country/region.

 

While we strive to cover as many destinations as possible, there may be rare exceptions due to factors like local customs restrictions, logistics limitations, or service disruptions. If your location is temporarily unavailable, our checkout system will notify you promptly, and our customer service team will be happy to assist with alternative solutions if possible.

 

For a general reference, popular shipping destinations include (but are not limited to) the United States, Canada, most countries in the European Union, Australia, Japan, and more.
If you have specific questions about shipping to your country, feel free to contact us with your location details—we’ll get back to you quickly! Thank you for choosing our store.
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